After-Sales Support

BKHD After-Sales Support and RMA Service

Technical Support, Warranty Inspection and Return Service for Motherboards, Network Appliances, Industrial Computers and NAS Hardware

BKHD provides product documentation, installation guidance, driver and firmware support, remote troubleshooting, warranty inspection, depot repair and replacement evaluation.

If you experience a product issue, contact technical support and provide complete product and fault information before returning the device. Do not ship products without confirmation, as missing return information may delay processing.

After-Sales Service Scope

Technical Documents	Product manuals, data sheets, drivers, firmware, interface information and other available technical documents.
Installation Guidance	Support for hardware installation, memory and storage configuration, operating system installation, boot settings and common BIOS options.
Remote Troubleshooting	Initial diagnosis based on fault descriptions, photos, videos, logs and test results, followed by practical troubleshooting instructions.
Warranty Inspection and Repair	Product registration, hardware inspection, fault verification, repair or replacement evaluation for approved returns.
Out-of-Warranty Evaluation	Paid repair evaluation may be available for products outside the warranty period or outside free warranty coverage, subject to fault conditions and component availability.
Customized Project Support	OEM, ODM and customized products are supported according to the approved specification, sample, purchase order, contract and project service terms.

Warranty Policy

Warranty periods and service conditions are determined by the sales channel, purchase order, invoice, sales contract, product documentation or other written confirmation.

Item	Description
Warranty Start Date	Normally based on a valid proof of purchase, invoice, delivery record or the date specified in the sales contract.
Warranty Period	Complete systems, motherboards, accessories and customized products may have different warranty periods. Refer to the applicable order or product warranty statement.
Warranty Resolution	After inspection confirms warranty coverage, BKHD may repair the product, replace defective components or provide an equivalent functional replacement, depending on the fault and product status.
Returns and Exchanges	Return, exchange and dead-on-arrival requests are handled according to the sales channel, product type, confirmed fault, purchase terms and applicable regional policy.
Customized Products	Customized products are handled according to the approved sample, technical specification, purchase order and contract. Product-quality issues remain eligible for the applicable support process.

Conditions Normally Excluded from Free Warranty

· Products outside the applicable warranty period
· Missing or unverifiable order information
· Damage caused by impact, pressure, liquid, fire or corrosion
· Incorrect power supply, voltage or wiring
· Operation outside specified environmental conditions

· Unauthorized disassembly, repair, soldering or modification
· Software, data or network problems not caused by the hardware
· Malware, incorrect configuration or third-party compatibility issues
· Normal wear, consumables or cosmetic damage
· Force majeure or other non-manufacturing causes

Final warranty eligibility is confirmed after the product has been received and inspected.

Information Required for a Support Request

1. Complete product model
2. Serial number or product-label photo
3. Order number, invoice or sales channel
4. Purchase or delivery date
5. Memory, storage, power supply and hardware configuration

6. Operating system and version
7. Fault description and conditions
8. Troubleshooting steps already completed
9. Photos, videos, logs or error messages
10. Contact name, telephone, email and return address

Complete information helps our technical team identify the issue and recommend the next step more efficiently.

RMA Return Process

RMA is the authorization process for returning a product for inspection, repair or replacement. Do not ship any product before receiving return confirmation from technical support.

1. Submit Issue	2. Remote Diagnosis	3. Return Approval	4. Pack and Ship	5. Inspection	6. Resolution	7. Return Shipment
Provide product and fault information	Complete requested tests	Receive return instructions or service reference	Package and ship the product	Register and diagnose the device	Repair, replace or provide a proposal	Confirm details and ship back

Inspection and Resolution

No Fault Found	If the fault cannot be reproduced, additional information about the test environment, software configuration, external devices or operating steps may be requested.
Within Warranty	After confirmation, the product may be repaired, have components replaced or receive another appropriate resolution.
Outside Warranty	If repair is feasible, the fault, estimated cost and expected service time will be communicated for approval before work proceeds.
Not Repairable	If repair is not possible because of severe damage, discontinued components or other limitations, the inspection result and available alternatives will be communicated.
Service Time	Processing time depends on fault complexity, component availability, product type and transportation. An estimated time will be communicated after inspection.

Packaging and Shipping Requirements

1. Obtain confirmed return instructions before shipping.
2. Use an anti-static bag, adequate cushioning and a strong outer carton.
3. Do not ship products in thin packaging or without protective material.
4. Unless requested, do not include storage drives, memory, power supplies, antennas, brackets or unrelated accessories.
5. Include the contact name, service reference, product model and fault description inside the package.
6. Use a traceable shipping service and retain the tracking number.
7. For international returns, confirm the customs description, declared value, shipping method and clearance documents in advance.
8. Shipping responsibility is confirmed according to warranty status, fault attribution, sales channel, region and purchase terms.

Data and Privacy Notice

Back up all important data before returning a device.

Inspection, repair, motherboard replacement, storage testing, operating system installation or factory reset may delete data, settings and software licenses. Unless technical support specifically requests otherwise, remove any HDD, SSD or other storage device containing important data before shipment. BKHD is not responsible for recovering data that has not been backed up.

Frequently Asked Questions

Can I return the product immediately?	No. Contact technical support first and obtain confirmed return instructions.
Must I return the complete system?	It depends on the fault. Support will confirm whether the motherboard, complete system or related accessories are required.
Will my data be retained?	Data retention cannot be guaranteed. Back up all data and remove important storage devices before shipment whenever possible.
Can an out-of-warranty product be repaired?	An inspection may be requested. Repair feasibility depends on the fault, component availability and repair cost.
What policy applies to customized products?	Customized products are handled according to the approved sample, specification, purchase order, contract and written agreement.

Contact Technical Support

Support Email	support@bkipc.com
Service Telephone	+86 195 2075 6241
Service Address	3rd Floor, Building 2, Meilan Industrial Zone, Dalang South Road, Longhua District, Shenzhen, Guangdong, China 518109

This address is only for returns confirmed by technical support. Do not ship products without authorization.

Need Technical Support or RMA Service?

Send the product model, order information, serial number, fault description and relevant photos or videos to BKHD technical support.

Submit a Support Request

This page provides general after-sales information. Warranty periods, return conditions, shipping responsibility, repair charges and service coverage are subject to the applicable purchase order, contract, invoice, sales-channel policy, product documentation and applicable laws.